Return & Refund Policy

At PawClean, we want you to be completely satisfied with your purchase. If you have any issue with your order, our support team is here to help.

30-Day Guarantee

We offer a 30-day guarantee from the date your order is delivered.

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order at pawcleaninfo@gmail.com.

To request a return or refund, please provide your order number and a brief description of the reason for your request. We may also ask for photos or videos when necessary to evaluate the issue.

Please do not send any item back before contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong item, contact us at pawcleaninfo@gmail.com as soon as possible with your order number and clear photos or videos showing the issue.

After reviewing your request, we will determine the appropriate solution, which may include a replacement or refund, where applicable.

Returns

If a return is approved, we will provide you with the necessary return instructions.

Returned items must be in reasonable condition and should not have been intentionally damaged or excessively used beyond what is necessary to inspect and test the product.

Return shipping costs may be the customer's responsibility for voluntary returns, unless otherwise required by applicable law or agreed to by PawClean.

European Union – Right of Withdrawal

If you are located in the European Union, you generally have the legal right to withdraw from your purchase within 14 days after receiving your order, without having to provide a reason.

This statutory right is separate from our additional 30-day guarantee.

If you exercise your right of withdrawal, you must notify us within the applicable 14-day period and return the product within the period required by applicable law.

The cost of returning the product may be your responsibility where permitted by applicable law.

Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under the laws of your country.

Refunds

Once your return or refund request has been reviewed, we will notify you whether it has been approved.

If your refund is approved, the amount will be refunded to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

Non-Returnable Situations

Returns may not be accepted where an item has been intentionally damaged, misused, or altered after delivery, except where applicable consumer law provides otherwise.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us at:

pawcleaninfo@gmail.com