Shipping Policy

At PawClean, we work to process and deliver your order as quickly as possible.

Order Processing

All orders are processed within 1–3 business days.

Orders are not processed or shipped on weekends or public holidays. Processing begins after your order has been successfully placed and payment has been confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Delivery Times

After your order has been processed, estimated delivery time is:

4–8 business days

Delivery times may vary depending on your country and city of destination.

Please note that these delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside of our reasonable control, including carrier delays, customs processing, weather conditions, public holidays, or other unforeseen circumstances.

Tracking Your Order

Once your order has been shipped, you may receive a tracking number by email.

Tracking information may take some time to become available or update after the package has been shipped.

If your tracking information has not updated for several business days, please contact us at pawcleaninfo@gmail.com and we will be happy to assist you.

Customs, Duties & Taxes

Depending on your destination country, your order may be subject to customs duties, import taxes, or other fees.

Any applicable customs duties, taxes, or import charges are determined by the destination country and may be the customer's responsibility where applicable.

Delivery Issues

If your order appears to be delayed, lost, or delivered incorrectly, please contact us at pawcleaninfo@gmail.com with your order number and tracking information.

We will review the situation and assist you in accordance with our policies and applicable consumer protection laws.

Contact Us

If you have any questions about shipping or your order, please contact us at:

PawClean
Email: pawcleaninfo@gmail.com
Phone: +34 652 596 882